Carlie Mae Magracia // Professional Virtual Assistant

More Info About Me

Hi there! My name's Carlie and I'm a certified business virtual assistant and owner of Carlie's Virtual Assistance Services.

I help business owners and professionals lessen the burden of back-office tasks by providing outstanding administrative services so they can focus more on growing their business.

Glad you're here! Let me show you how we can work together.

Carlie Mae Magracia

Philippines

cmmagracia@gmail.com

Freelancer

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Training Certificates

My Skills and Competencies

Social Media Management

Graphic Design

Email and Calendar Management

Appointment Setting

My Resume

EXPERIENCE
EDUCATION
Training

December 2020 - October 2021

Alorica Inc.

Customer Service Representative

• Answers inbound customer telephone calls under a healthcare account and records daily call logs after every call

• Processes order placement, order status, payment and appointment setting

August 2015 - November 2020

JGC Philippines, Inc.

Assistant

• Email and calendar management, data entry, appointment setting, document handling, file organization

• Performs various administrative tasks and support

February - June 2015

BDO Unibank, Inc.

Customer Service Associate

• Provides excellent customer service to bank customers

• Handles and processes cash and cheque deposits, withdrawals, and payments

2014

Rizal Technological University

Bachelor of Science in Business Administration major in Management

2021

BUSINESS VIRTUAL ASSISTANT TRAINING

Pineapple Staffing

2021

GENERAL VIRTUAL ASSISTANCE TRAINING

ProVA Philippines

2021

GOOGLE DIGITAL GARAGE

Google

My Services

Social Media Management

This includes creating and scheduling posts, managing social media accounts, engaging with followers, monitoring analytics, reporting on social media performance, conducting research to identify trends, competitors, and strategies to enhance social media presence and engagement.

Online Research

This involves gathering information on a wide range of topics to consolidate data, statistics, and insights. Online research helps in market analysis, competitor analysis, content creation, product research, industry trends, and more.

Podcast Production and Management

This involves researching and suggesting podcast topics, coordinating guest interviews, editing and mixing audio recordings, writing the show notes, creating podcast graphics, scheduling, publishing, and sharing the episodes on hosting platforms.

Data Entry

This involves inputting information into digital systems or spreadsheets accurately and efficiently. It also includes other data entry tasks such as organizing and categorizing data, updating databases, transcribing documents, and managing data quality.

Calendar Management

This includes organizing and scheduling appointments, meetings and events, prioritizing and allocating time for different activities, sending reminders, and coordinating with relevant parties to ensure smooth scheduling.

Email Management

This includes organizing your inbox, filtering and categorizing incoming emails, responding to routine inquiries, flagging important messages for your attention, drafting and sending routine emails on your behalf, and helping you maintain effective communication.